Bake in great customer value

For business owners, the questions we’re asking center around “How do I grow my business next year?” The answer: provide customer value Now, that seems like an easy answer, but getting it right takes practice. When I ask many of those I work with what their customers want from their business, I’m given an instant… Read More

Don’t let metrics scare you

Do you get scared when metrics discussions come up? Are you frightened to think of all the metrics involved in your day-to-day work that have no visible link to corporate strategy? Do you feel the number of KPIs you own has grown to monstrous proportions? It seems that lurking around every corner of the company… Read More

Good strategy is a process

Are you used to thinking that company strategy is created in a 3-day, offsite retreat? Think again. Good strategy is a process. While those 3-day retreats may be a start, they are not nearly long enough to do a thorough job. Just like any other process developed by a team (the executive team in this… Read More

Executing Strategy

3 Steps for Communicating Strategic Execution Often, great strategy doesn’t get translated throughout the company the way the executive team envisioned. The result is confusion, irritation, rework of initiatives due to unintentional lack of alignment with strategic goals, reduced profit due to wasted time and effort, cross functional infighting, and competitors who move faster than… Read More

Why don’t our processes work anymore?

The past few years have seen major changes for manufacturers, distributors, and supply chains. But we’ve seen change before. We have tools and methodologies and techniques, and… So why is this so different? It’s because our global consumer markets have matured. They know what it possible and they expect you to deliver it. This means… Read More