Never make it difficult for customers to do business with your business! I call this Cynthia’s 1st Rule of Business It’s amazing how many businesses refuse to follow it. Case in point: last night there was an event by two non-profits that I paid to attend. I had plans to talk with several people I… Read More

Last post we looked at 4 steps to start your supply chain risk evaluation. This post we’ll examine how you can be the one your customers and people not yet your customers turn to in times of uncertainty. Knowing your customer’s greatest risks and being prepared to handle them provides you with an opportunity to… Read More

The recent U.S. Presidential election, Brexit, unrest throughout the world; there is a lot to be uncertain about. While I don’t hold a crystal ball as to what will happen next, I can help you be more agile no matter what comes your way. The key is be prepared as much as possible. While we… Read More

If your supply chains are like many I see, they were created by great people who do great things. Unfortunately, those supply chains don’t work as well as they used to. You’re probably seeing a lot more spreadsheets created outside ERP or similar systems, functional experts consistently having to band aid processes that used to… Read More

Do you get scared when metrics discussions come up? Are you frightened to think of all the metrics involved in your day-to-day work that have no visible link to corporate strategy? Do you feel the number of KPIs you own has grown to monstrous proportions? It seems that lurking around every corner of the company… Read More

The past few years have seen major changes for manufacturers, distributors, and supply chains. But we’ve seen change before. We have tools and methodologies and techniques, and… So why is this so different? It’s because our global consumer markets have matured. They know what it possible and they expect you to deliver it. This means… Read More