[SMB] Grieve, then leave

(Image: pile of colored lego building blocks) Your choice comes down to building the product or your business One of the most difficult things I coach small and midcap business CEO/Presidents on is making the internal decision to stop being the star [fill in the blank here. I’ll use software coder for my examples] and… Read More

Beware the tempting shortcut to Agile

Avoid alienating your customers in your haste to release Lately, I’ve had several companies I purchase services and products from deliver the latest release that only almost works. I’m told the reason is because the company is using agile methodology and due to that, the customers are used to point out what they want to… Read More

Is a General Store in Your Future?

Seems like a quaint, old fashion notion: a corner store a short walk away, people who know you, really know you and your likes, informal community meet-and-greets While older cities in the U.S. never lost this, newer cities, smaller towns, and U.S. areas that grew after the 1960’s were developed by urban planners who knew,… Read More

Don’t Equifax your customers

3 critical steps for high performance cyber security After much grief trying to secure accounts that we did not ask for, we’re given an apology. Don’t know about you, but I don’t want an apology. I want Equifax to have fixed cybersecurity before it broke. I want Equifax to have taken the necessary time required… Read More