Going the extra mile and still getting customer complaints? Customers want the impossible from our supply chains: – fastest speed – lowest cost – in full and on time delivery So how do you make this happen? Modularize your supply chains. By having supply chain segments, you optimize a segment on one type of performance… Read More
Extraordinary events demand extraordinary performance from supply chains. In today’s world, responsiveness is key, but reliability makes responsiveness possible. How do you target 2 different goals with your supply chains? You segment the supply chains. In the case of a hurricane or other natural disaster, you contract differently for both segments. The Reliable segment makes… Read More
Breaking news! Amazon is looking for an east coast headquarters. Boston plans to be it. Which means what if you are a Boston business? If you can’t beat ’em, join ’emBut to join, you must perform. And that means speed. How do you become faster, more responsive? You shorten your cycle time. And shore up… Read More
It requires a lot of people to send up the Mars Rover or a space probe. It is never technology alone. Once the rover lands, a lot of people are required to work with the technology to monitor performance, remotely fix performance glitches, interpret all the data coming back, and adjust the module’s activity to… Read More
In a recent HBR article, Bhaskar Chakravorti, Ajay Bhalla, and Ravi Shankar Chaturvedi share research highlighting that the U.S. is on the verge of stalling out in its digital competitiveness. Why? Because the U.S. has a high level of digital advancement accompanied by slowing momentum. Not good for a country heavily investing in IoT, digital… Read More
No In taking a non-political view of the new U.S. administration’s policies over the past few months, there is a strong bent on turning back the clock to a previous era. Here’s what I’m seeing: Old industries that couldn’t or wouldn’t keep up with changing business strategies and global competition are having paths cleared for… Read More
In a recent article by Pymnts.com, the high risks associated with health care’s current cyber security maturity levels were highlighted. They were not encouraging. Is your cyber security a high risk too? If you say no, are you sure? A huge problem in any company is in knowing all the intersection points where cyber thieves… Read More
Doing something monotonous jobs all day, like picking? Then maybe. Do your customers not want to pay for non-value added work like moving material from here to there? Then maybe. Do you worry about jobs that may cause OSHA injuries from repetitive work that has low or no value added in the customer’s eyes? Then… Read More
To gain your ideal customer’s business and retain it for the long term – you need to be able to figure out exactly what they want often before they even know themselves…. here’s how to crack the code and get started! Don’t guess. Don’t assume. Don’t do what the other guy is doing. Do some… Read More
Never make it difficult for customers to do business with your business! I call this Cynthia’s 1st Rule of Business It’s amazing how many businesses refuse to follow it. Case in point: last night there was an event by two non-profits that I paid to attend. I had plans to talk with several people I… Read More