Who would have thought an online search engine company would become a car company? But when you think about it, it makes sense. Google searches the web and provide you with options on how to get to the information you are looking for. A car is a physical search engine that provides you with options… Read More

Uber, AirBnB, Amazon web services These platforms showcase new business models of interconnectedness via digital platforms that allow for unprecedented synergy and dynamic connectedness between suppliers and customers with you, the service/product provider in the middle. The blazing pace at which these platforms perform and surface new demands on your company point to the requirement,… Read More

I’ve attended a lot of presentations and webinars that talk about what Millennials value, how they want to be treated, and what they want to achieve. What I’ve come away is that, with a couple of exceptions, they are no different than any other generation’s 20-35 year olds. We all wanted to change the world,… Read More

While the shock of Brexit passing is wearing off, the confusion remains. This portion of Brexit holds several lessons for our supply chains, both to survive Brexit and survival in general. First you need to know: Cynthia’s Second Rule of Business: Don’t make it confusing for your customers to do business with you. Since it’s… Read More

If your supply chains are like many I see, they were created by great people who do great things. Unfortunately, those supply chains don’t work as well as they used to. You’re probably seeing a lot more spreadsheets created outside ERP or similar systems, functional experts consistently having to band aid processes that used to… Read More

For business owners, the questions we’re asking center around “How do I grow my business next year?” The answer: provide customer value Now, that seems like an easy answer, but getting it right takes practice. When I ask many of those I work with what their customers want from their business, I’m given an instant… Read More

Does this sound like your workplace? We spend so much time trying to satisfy the unique customer requirements we hardly have time to focus on our regular business activity The customer is number one and always right. This thinking may be leading you into a never ending spiral of employee exhaustion and still never quite… Read More

Do you get scared when metrics discussions come up? Are you frightened to think of all the metrics involved in your day-to-day work that have no visible link to corporate strategy? Do you feel the number of KPIs you own has grown to monstrous proportions? It seems that lurking around every corner of the company… Read More

Are you used to thinking that company strategy is created in a 3-day, offsite retreat? Think again. Good strategy is a process. While those 3-day retreats may be a start, they are not nearly long enough to do a thorough job. Just like any other process developed by a team (the executive team in this… Read More

3 Steps for Communicating Strategic Execution Often, great strategy doesn’t get translated throughout the company the way the executive team envisioned. The result is confusion, irritation, rework of initiatives due to unintentional lack of alignment with strategic goals, reduced profit due to wasted time and effort, cross functional infighting, and competitors who move faster than… Read More